ICOI AP Section’s website (icoi-ap.org) first went online in 2009. It was a pilot program to kick start section-wide office automation. Two years later, GRIDNYC was again taking the lead to develop version 2.0, which went into service in mid-2012. UI/UX and function upgrade v2.1 was completed in June 2013.
GRIDNYC built Version 2.0 from the ground up, with ambitious goals set for this diverse user environment: “Asia Pacific” themes, different languages, cultures, degrees of economic development, currency regulations, user habits… just to name a few.
This Asia-facing site’s “front-end” has six language versions (English, Traditional Chinese, Simplified Chinese, Japanese, Korean, and Vietnamese), each with independent content management capability for local office use. The site unifies the institutional brand across different countries while at the same time allowing maximum content flexibility.
An administrative app “back-end” enables ICOI management with full control of country-specific events creation; three-levels credentialing program management and processing; and four types of membership, related fees, CE credit, status update, as well as payment bookkeeping and reporting.
Based on local office and user feedback, conditional validations were introduced into various process flow to safeguard operation accuracy.
The essence of the v2.0 upgrade—localized member access with centralized info/data management—not only standardized but also simplified local offices’ operations. Result: reduced operation cost and human error, increased brand strength and growth capacity.
Membership home section is a member-facing front-end, localized and managed by the country.
